Black Friday Terms & Conditions
What are the dates for the sale?
Our Early Access sale starts at 7 am (AEST) on Tuesday, 5th November and runs until 11:59 pm (AEST) on Monday, 2nd of December, or until free gifts run out of stock, whichever comes first.
How will I receive my free gifts with my order?
Free gifts will be automatically added to your order once your cart totals $99 AUD or more. There is no need for a promotional code.
How do I enter the draw to win 1 of 5 $200 gift cards?
In addition to receiving free gifts, each order over $99 AUD will automatically go into the draw to win 1 of 5 $200 gift cards. This offer is only available for Australian residents. The winners will be chosen at random and contacted by 4 pm (AEST) on Tuesday, 19th December.
Are orders placed outside the sale period eligible for free gifts?
Regrettably, orders placed outside of the specified sale period are not eligible for free gifts. To qualify, orders must be made within the sale dates.
What is the expected delivery time for my order during the sale?
Due to the anticipated high volume of orders, there might be a delay of a few days in dispatching orders. You'll be notified via email once your order is dispatched from our warehouse, after which standard shipping times apply.
Can I amend my order if I've made a mistake?
If you need to make changes to your order after placing it, please call us immediately at 1800 339 169. We’ll do our best to accommodate your request.
Is it possible to combine two separate orders into one?
Due to our real-time ordering system, we're unable to merge separate orders after they have been placed.
Can I combine other discount codes with the Black Friday sale offers?
No discount codes or redeemed loyalty points can be used during this sale.
What is the return policy for items bought during the sale?
Items purchased during the Black Friday Sale are subject to our standard return policy, which can be found on our website.
Will customer support be available during the Black Friday sale?
Our customer support team is ready to assist you throughout the sale. If you have any questions or need support, please do not hesitate to contact us.
